Quick fix Canon

Canon Error 6000

What the code means · Diagnosis at a glance

Canon support code 6000 (closely related to 6004) reports a paper-feed problem: the printer has detected that paper is jammed, has failed to advance, or the feed path is blocked. It appears as “Printer error has occurred” and the printer stops so paper is not dragged through incorrectly. In most cases the fix is quick: clear whatever is blocking the tray or path, remove any jammed paper, reload correctly and retry. If 6000 keeps returning with no visible jam, worn pickup rollers or a faulty paper-feed sensor may need Canon service.

Jump to the fix ↓ Canon: support code 6000 ↗
Disconnect power firstTurn the printer off before removing jammed paper from inside the feed path.
Safe to tryClearing a paper jam or obstruction is a safe, user-serviceable fix on these models.
Model-specificRear-tray (ASF) and cassette-fed models differ slightly, so check the tray your model uses.
May need a technicianIf 6000 returns with no visible jam, worn pickup rollers or a feed-sensor fault need Canon service.

Affected brands & models

PIXMA TS3350PIXMA TR4650PIXMA MG3650PIXMA MX495Many PIXMA inkjet series

Diagnosis at a glance

Likely causes ranked, with severity and the recommended action.

Paper jammed or failed to advance in the feed path Quick fix Likelihood: Most likelyAction: Turn off, remove the jammed paper, reload
An object in front of the tray stops it opening Quick fix Likelihood: CommonAction: Clear space so the tray can open fully
Torn scraps in the tray/cassette, or worn pickup rollers Attention Likelihood: OccasionalAction: Check for scraps; service if rollers are worn

What the code means

Support code 6000 means “Printer error has occurred”, triggered specifically by a paper-feed problem. During a print the printer expects paper to be picked up from the rear tray (ASF) or cassette and advanced smoothly through the feed path; if a sheet jams, will not advance, or the path is obstructed, the printer stops and reports 6000 rather than forcing the paper. Code 6004 is closely related and is handled the same way.

Because this is a mechanical feed condition rather than a broken counter, clearing the obstruction and reloading paper correctly usually resolves it right away. The block can be as obvious as an object stopping the tray from opening, or as small as a torn scrap of paper left behind in the path; a paper-feed sensor flag that has not returned to position can also keep the error active until the path is cleared.

Most frequent causes

  • A sheet of paper is jammed inside the printer or has failed to advance through the feed path.
  • An object in front of the paper-feed or output tray stops the tray from opening.
  • Small torn pieces of paper remain in the rear tray (ASF) or cassette feed path.
  • The pickup rollers are worn, or the paper-feed sensor flag has not returned to position.

Quick fix: try this first

  1. Remove anything in front of the printer that stops the paper tray from opening.
  2. Turn the printer off, then gently remove any jammed paper from the front and the rear.
  3. Reload paper aligned within the guides (not overfilled) and turn the printer back on.

Step-by-step solution

0 / 6 done

Tick each step as you go. Your progress is kept while you work.

Before you start

  • Have your exact model number ready (rear-tray and cassette models differ slightly).
  • Clear space in front of the printer so the tray can open fully.
  • Work in good light so you can spot small torn scraps in the feed path.

What not to do

  • ×Do not yank jammed paper hard. Tearing it leaves scraps that keep the error active.
  • ×Do not overfill the paper tray or push paper past the guides.
  • ×Do not block the path the tray needs to open into.

When to stop & call support

If 6000 (or 6004) keeps returning after you have cleared every visible jam, removed all scraps and reloaded paper correctly, the pickup rollers may be worn or the paper-feed sensor may be faulty. These are internal parts, so contact Canon service rather than forcing the mechanism by hand.

If the error comes back

If the code clears but comes back on the next few prints, re-check the feed path in good light for a scrap you may have missed, and make sure paper is loaded squarely within the guides and not overfilled. Persistent returns with a clean, correctly loaded path point to worn rollers or a feed-sensor issue for Canon service.

Related parts & consumables

Pickup rollersWear over time; replaced during Canon service if feeding fails repeatedly
Paper-feed sensor flagInternal part checked at service if the code persists with a clear path

Questions about Canon 6000

What is the difference between 6000 and 6004?

They are closely related paper-feed codes and are cleared the same way: remove the obstruction or jammed paper, check for scraps, reload correctly and retry.

There is no paper jammed. Why do I still get 6000?

A tiny torn scrap in the feed path, an object stopping the tray from opening, or a feed-sensor flag that has not reset can all trigger 6000 with no obvious jam. Check the path carefully in good light.

The code keeps coming back after I clear the jam. What now?

If the path is genuinely clear and paper is loaded correctly, the pickup rollers may be worn or the feed sensor faulty. That is an internal repair for Canon service.

PrinterErrors editorial team

Last updated · Content is independent and not sponsored by any manufacturer.

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Related error codes

5100 Carriage error / obstruction 7700 Error requiring repair

Related problems

Paper jam
See all error codes Canon ›