Attention required HP

HP Error 10.XX

What the code means · Diagnosis at a glance

HP shows "Supply memory error" with a 10.xx code when the printer cannot read the memory chip on a supply, which HP calls the e-label. The supply is in the printer, but its chip cannot be read, or the chip is missing. The digits after 10 tell you which supply is affected: on LaserJet Pro models, 10.1000 points to the black toner cartridge and 10.0002 to the magenta one, while 10.0004 and 10.1004 point to the imaging drum. HP's fix is the same across its documents: reseat the supply, power cycle the printer, and replace the supply if the error stays. HP adds that it cannot guarantee non-HP supplies will be recognized properly.

Jump to the fix ↓ HP LaserJet Pro: Troubleshoot 10.xx and Supplies messages ↗
Safe to tryRemoving and reinstalling the toner cartridge or imaging drum and restarting the printer are the user steps HP lists for this error.
Model-specificThe code format changes by printer family: 10.000X / 10.100X on LaserJet Pro, 10.0x.00 / 10.0x.10 on LaserJet Enterprise, 10.X on the P2050 series. Check which one your panel shows before reading the digits.
May need a technicianIf a genuine HP replacement supply does not clear the message, contact HP Customer Support.

Affected brands & models

HP LaserJet Pro printers (10.000X and 10.100X Supply memory error, 10.0004 and 10.1004 for the imaging drum)HP LaserJet and Color LaserJet Enterprise printers (10.0x.00 and 10.0x.10 Supply memory error)HP LaserJet P2050 Series (10.X Supply memory error)

Diagnosis at a glance

Likely causes ranked, with severity and the recommended action.

The toner cartridge or imaging drum is not properly installed and seated, so its memory chip cannot be read Quick fix Likelihood: Check firstAction: Remove the supply named by the code, reinstall it and make sure it is seated in place
A communication failure that a restart can clear Quick fix Likelihood: Check nextAction: Turn the printer off and then on again
The supply is not a genuine HP part, and the printer does not recognize it properly Attention Likelihood: Check nextAction: Check the supply is genuine HP; if you believe it is, use HP's anticounterfeit page
The chip (e-label) on the supply cannot be read or is missing Attention Likelihood: If the steps above failAction: Replace the supply with a genuine HP part; if the error persists, contact HP Customer Support

What the code means

Every HP LaserJet toner cartridge and imaging drum carries a small memory chip that HP calls the e-label. A Supply memory error is the printer telling you it can see the supply is present but cannot read that chip, or cannot find it at all. HP describes it as a communication failure with the toner cartridge or the imaging drum. On the P2050 series the panel shows 10.X Supply memory error and HP's text says the e-label for the print cartridge cannot be read or is missing.

How do you know which cartridge it is? The code tells you, but the format changes by printer family. On HP LaserJet Pro printers the code is 10.000X or 10.100X, where X is 0 for black, 1 for cyan, 2 for magenta and 3 for yellow. So 10.1000 is the black toner cartridge and 10.0002 is the magenta toner cartridge. 10.0004 Supply Error and 10.1004 Supply memory error point to the imaging drum instead of a toner cartridge.

On HP LaserJet and Color LaserJet Enterprise printers the code is written 10.0x.00 or 10.0x.10. 10.0x.00 is an e-label memory error and 10.0x.10 means missing memory on the supply (missing e-label). The 0x pair identifies the supply: 00 black toner, 01 cyan toner, 02 magenta toner, 03 yellow toner, 05 black image drum, 06 cyan image drum, 07 magenta image drum and 08 yellow image drum.

Do not confuse this error with nearby 10.xx supply messages on LaserJet Pro printers. HP lists 10.310X as Non-HP supplies installed, 10.330X as a used supply, 10.400X as a genuine HP supply notice that needs no action, and 10.700X as a cartridge past the Very Low stage. Those are status or warning messages about the cartridge, not a failure to read its memory.

Most frequent causes

  • The toner cartridge or imaging drum is not installed correctly or not fully seated.
  • A temporary communication failure between the printer and the supply's memory chip.
  • A non-HP supply that the printer does not recognize properly (HP says it cannot guarantee non-HP supplies will be recognized).
  • The supply's memory chip (e-label) cannot be read or is missing, which needs a replacement supply.

Quick fix: try this first

  1. Read the digits after 10 to find which toner cartridge or imaging drum is affected.
  2. Remove that supply and reinstall it, making sure it is properly seated.
  3. Turn the printer off and then on again.
  4. If the message comes back, replace the supply with a genuine HP part, then contact HP if it still persists.

Step-by-step solution

0 / 6 done

Tick each step as you go. Your progress is kept while you work.

Before you start

  • Write down the full code shown on the panel (for example 10.1000, 10.0002 or 10.02.10); the digits tell you which supply to check.
  • Have a replacement genuine HP toner cartridge or imaging drum available in case reseating does not work.
  • If you bought the cartridge as genuine HP, keep the packaging; HP's anticounterfeit page helps you check it.

What not to do

  • ×Do not assume every 10.xx message is a memory error: 10.310X, 10.330X, 10.400X and 10.700X are different supply messages with different actions.
  • ×Do not keep restarting the printer if the error returns every time; HP's next step is to replace the supply.
  • ×Do not read the Enterprise digit table on a LaserJet Pro, or the other way round: the code format differs between the two families.

When to stop & call support

Stop and contact HP Customer Support when the error persists after you have reseated the supply, restarted the printer and installed a genuine HP replacement. At that point HP's own documents leave no further user step. Keep in mind that HP says if printer failure or damage is attributable to a non-HP or refilled cartridge, HP will charge its standard time and materials charges to service the printer for that failure.

If the error comes back

If the error clears after a reseat or restart but returns later on the same supply, HP's documented next step is to replace that toner cartridge or imaging drum with a genuine HP part. If the same code keeps appearing with a new genuine HP supply, contact HP Customer Support. On a P2050 series printer you can press OK to override the error and keep printing in the meantime, but HP notes that supplies and status features are not available while you do.

Related parts & consumables

Toner cartridgeCarries the memory chip (e-label) the printer reads; replace with a genuine HP cartridge if reseating and restarting do not clear the error
Imaging drumNamed by 10.0004 / 10.1004 on LaserJet Pro and by 05 to 08 in the Enterprise 10.0x code; HP's action is to reinstall it, then replace it if the error persists

Questions about HP 10.XX

What does supply memory error mean on an HP printer?

It means the printer cannot read the memory chip (HP calls it the e-label) on a toner cartridge or imaging drum. The supply is installed, but its chip cannot be read or is missing, so the printer reports a communication failure with that supply.

What is HP supply memory error 10.1000?

On HP LaserJet Pro printers, 10.100X is a Supply memory error on a toner cartridge and the last digit names the color. X = 0 is black, so 10.1000 points to the black toner cartridge. HP's fix is to restart the printer, reinstall the cartridge, and replace it if the error persists.

What does 10.0002 supply memory error mean?

In HP's LaserJet Pro table, 10.000X is a Supply memory error on a toner cartridge, with X = 2 meaning magenta. So 10.0002 is the magenta toner cartridge. Reseat it, restart the printer, and replace it if the message stays.

How do I fix a supply memory error on an HP LaserJet?

Remove the supply the code points to and reinstall it so it is properly seated, then turn the printer off and on. If the error persists, replace the supply with a genuine HP part. If it still persists, contact HP Customer Support.

Is there a reset for an HP LaserJet supply memory error?

The reset HP documents is a power cycle: turn the printer off and then on after reseating the supply. On the LaserJet P2050 series you can also press OK to override the error and continue printing, with supplies and status features unavailable.

Can a non-HP toner cartridge cause a supply memory error?

HP says it cannot guarantee that non-HP supplies will be recognized properly by the printer, and its fix for this error includes checking that the supply is genuine HP. If you believe you bought a genuine HP supply, HP points you to www.hp.com/go/anticounterfeit.

What do the digits mean in 10.0x.00 and 10.0x.10 on Enterprise printers?

10.0x.00 is an e-label memory error and 10.0x.10 is a missing e-label. The 0x pair names the supply: 00 black, 01 cyan, 02 magenta and 03 yellow toner; 05 black, 06 cyan, 07 magenta and 08 yellow image drum.

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