Professional service Canon

Canon Error 7500

What the code means · Diagnosis at a glance

Canon's online manuals for the G3020 and TS9500 series describe support code 7500 as "An error requiring a repair has occurred". The TS6200 and TR4500 series manuals use the same words for support code 7800. The action is the same on all four pages: turn off the printer, unplug it and contact your nearest Canon service center to request a repair. Canon USA groups 7500, 7600, 7700 and 7800 in one knowledge base article per model. For the TR7020, TR7020a, TR7022 and TR7022a it calls the cause an error related to the ink cartridges and lists a restart, then removing and reinstalling the cartridges, then replacing them, before servicing. For the TR4720 and TR4722 it lists a restart and then replacing the cartridges. If those steps do not clear the code, the printer needs servicing.

Jump to the fix ↓ Canon: Support Code 7500, online manual (G3020 series) ↗
Disconnect power firstCanon's action for 7500 and 7800 starts with turning the printer off and unplugging it.
May need a technicianCanon's manuals describe 7500 and 7800 as an error requiring a repair and send you to a Canon service center.
Ink can stainG3020 series: do not tilt the printer when moving it, because ink may leak out.
Model-specificThe restart and cartridge steps come from Canon USA articles for the TR7020 / TR7020a / TR7022 / TR7022a and TR4720 / TR4722. On fax models, unplugging deletes all faxes stored in memory.

Affected brands & models

Canon G3020 series (support code 7500)Canon TS9500 series (support code 7500)Canon TS6200 series (support code 7800, same cause and action)Canon TR4500 series (support code 7800, same cause and action)Canon TR7020 / TR7020a / TR7022 / TR7022a (Canon USA article covering 7500, 7600, 7700 and 7800)Canon TR4720 / TR4722 (Canon USA article covering 7500, 7600, 7700, 7800 and B20B)

Diagnosis at a glance

Likely causes ranked, with severity and the recommended action.

An error requiring a repair has occurred (the cause in Canon's manuals for 7500 and 7800) Service Likelihood: The cause listed in the G3020, TS9500, TS6200 and TR4500 series manualsAction: Turn off, unplug and contact your nearest Canon service center to request a repair
An error related to the ink cartridges (Canon USA, TR7020 / TR7020a / TR7022 / TR7022a) Attention Likelihood: Listed by Canon USA for these modelsAction: Restart, then remove and reinstall the ink cartridges, then replace them; if the code stays, request servicing
An error has occurred and the printer may require servicing (Canon USA, TR4720 / TR4722) Attention Likelihood: Listed by Canon USA for these modelsAction: Restart, then try replacing the ink cartridges; if the code stays, request servicing

What the code means

Support code 7500 is the number Canon's online manuals use for "An error requiring a repair has occurred". It appears in the List of Support Code for Error for the G3020 and TS9500 series. Support code 7800 carries the same cause and the same "What to Do" text in the TS6200 and TR4500 series manuals, so this page covers both numbers.

In the manuals, the only instructions are to turn off the printer, unplug it and contact your nearest Canon service center to request a repair. The pages do not name the part that failed. Each series adds its own note: the G3020 series page warns not to tilt the printer when moving it, because ink may leak out, and the TR4500 series page warns that unplugging the power cord deletes all faxes stored in the printer's memory.

Canon USA publishes model-specific articles that group support codes 7500, 7600, 7700 and 7800. On the TR7020, TR7020a, TR7022 and TR7022a, it describes the cause as an error related to the ink cartridges and says the printer requires new ink cartridges or servicing. On the TR4720 and TR4722 (whose article also covers B20B), it says an error has occurred and the printer may require servicing. Both articles allow a restart and a cartridge step before servicing.

Most frequent causes

  • Canon's manuals for the G3020, TS9500, TS6200 and TR4500 series state one cause: an error requiring a repair has occurred.
  • On the TR7020, TR7020a, TR7022 and TR7022a, Canon USA describes an error related to the ink cartridges.
  • On the TR4720 and TR4722, Canon USA describes a general error after which the printer may require servicing.

Quick fix: try this first

  1. Note whether the printer shows 7500 or 7800 and check your exact model or series.
  2. Turn off the printer and unplug it. On the TR4500, TR4720 and TR7020 models this deletes all faxes stored in memory.
  3. TR4720 / TR7020 family only: wait a few moments, plug the printer in and power it on.
  4. TR4720 / TR7020 family only: if the code persists, reinstall (TR7020 family) or replace the ink cartridges.
  5. If the code is still there, or your model is a G3020, TS9500, TS6200 or TR4500 series, contact your nearest Canon service center to request a repair.

Step-by-step solution

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Tick each step as you go. Your progress is kept while you work.

Before you start

  • Fax models: unplugging the power cord deletes all faxes stored in the printer's memory (TR4500 series, TR7020 and TR4720 models).
  • Have your exact model name and the support code (7500 or 7800) ready for Canon.
  • Keep your proof of purchase at hand: Canon USA asks for it for warranty service.

What not to do

  • ×Do not tilt a G3020 series printer when moving it: Canon warns that ink may leak out.
  • ×Do not open the printer to look for the fault yourself: Canon's action for this code is a repair at a Canon service center.
  • ×Do not assume the cartridge steps apply to every model: Canon USA lists them for the TR7020 and TR4720 models, while the G3020, TS9500, TS6200 and TR4500 series manual pages list no cartridge step.

When to stop & call support

Stop and request service as soon as the printer is off and unplugged on a G3020, TS9500, TS6200 or TR4500 series printer, because Canon's manuals list no further user step. On the TR7020 and TR4720 models, stop after the restart and the cartridge step: if 7500 or 7800 still appears, Canon USA says the printer requires servicing.

If the error comes back

Canon's manual pages for 7500 and 7800 do not describe a reset that clears the code. If the code returns, the instruction stays the same: turn the printer off, unplug it and contact a Canon service center. On the TR7020 and TR4720 models, a code that comes back after the cartridges have been reinstalled or replaced means Canon USA's next step applies, which is servicing.

Related parts & consumables

Ink cartridges (TR7020 and TR4720 models only)Canon USA lists reinstalling and then replacing the ink cartridges on the TR7020 / TR7020a / TR7022 / TR7022a, and replacing them on the TR4720 / TR4722, before servicing.

Questions about Canon 7500

What does Canon support code 7500 mean?

Canon's online manuals for the G3020 and TS9500 series describe support code 7500 as "An error requiring a repair has occurred". The action is to turn off the printer, unplug it and contact your nearest Canon service center to request a repair.

What is Canon support code 7800?

In the TS6200 and TR4500 series manuals, support code 7800 has the same cause as 7500, "An error requiring a repair has occurred", and the same action: turn off, unplug and contact a Canon service center. On the TR4500 series, unplugging deletes all faxes stored in memory.

How do I fix Canon error 7500?

On the G3020 and TS9500 series, Canon lists no home fix: turn off and unplug the printer, then request a repair. On the TR7020 and TR4720 models, Canon USA first suggests a restart and then reinstalling or replacing the ink cartridges; if the code stays, the printer requires servicing.

Is Canon printer error 7800 caused by the ink cartridges?

Only Canon USA's article for the TR7020, TR7020a, TR7022 and TR7022a describes the cause as an error related to the ink cartridges. The TS6200 and TR4500 series manuals describe 7800 as an error requiring a repair, with no cartridge step.

Are Canon error 7500 and Canon error 7800 the same?

They are separate support codes with the same cause and action in the Canon manuals cited here. Canon USA also groups 7500, 7600, 7700 and 7800 in one article for the TR7020 models and another for the TR4720 models.

Canon printer error 7500 on a model not listed here: what should I do?

Open the List of Support Code for Error in your own model's Canon online manual and read the 7500 or 7800 entry, because each series page can add its own notes, such as the ink warning on the G3020 series or the fax warning on the TR4500 series.

PrinterErrors editorial team

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Related error codes

7700 Support code 7700, another error requiring a repair B200 Print head voltage / failure
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