Attention required Canon

Canon Error E03

What the code means · Diagnosis at a glance

Canon G2010 and G3010 series printers show E03 on the LCD when paper is jammed, and the computer shows support code 1300 at the same time. Code 1300 covers a sheet stuck in the paper output slot or in the rear tray. Canon's fix is to hold the paper with both hands and pull it out slowly, from the output slot or the rear tray, so it does not tear. If it will not move, do not force it: turn the printer back on and the paper may be ejected automatically. Then reload paper, press the Black or Color button and reprint any page that came out wrong. If the paper tears, or you cannot see it at either opening, Canon has a separate procedure for paper jammed inside the printer. If none of this clears E03, Canon's advice is to request a repair from a Canon service center.

Jump to the fix ↓ Canon G2010 series online manual: An Error Occurs (E03 = support code 1300) ↗
Model-specificCanon's G2010 and G3010 series manuals map E03 to support code 1300. E codes are listed per model, so check the error table in your own printer's manual.
Safe to tryRemoving paper you can see at the paper output slot or the rear tray is a user step described in Canon's manual.
Disconnect power firstIf you need to turn the printer off to clear the jam during printing, press Stop first. Turning it off erases the job that was sent.
Ink can stainDo not tilt the printer when you move it. Canon warns that ink may leak out.
May need a technicianIf the measures in the manual do not clear the jam, Canon's advice is to request a repair from a Canon service center.

Affected brands & models

Canon G2010 series (E03 = support code 1300 in the online manual)Canon G3010 series (E03 = support code 1300 in the online manual)Other Canon printers that show E codes on an LCD: confirm in your own model's error table that E03 maps to support code 1300

Diagnosis at a glance

Likely causes ranked, with severity and the recommended action.

A sheet is jammed and visible at the paper output slot or the rear tray (support code 1300) Quick fix Likelihood: Most likelyAction: Pull the paper out slowly with both hands from whichever side is easier
The jammed sheet tore and pieces are left inside the printer Attention Likelihood: PossibleAction: Follow Canon's "Paper Is Jammed inside Printer" procedure for your model
Paper is unsuitable or not loaded correctly Quick fix Likelihood: PossibleAction: Reload suitable paper the way the manual describes
A5 paper curled as it left the printer while printing photos or graphics Quick fix Likelihood: PossibleAction: Use a paper size other than A5 for documents with photos or graphics
The jam keeps coming back after the steps above Service Likelihood: If the steps above failAction: Contact your nearest Canon service center to request a repair

What the code means

Canon G2010 and G3010 series printers report faults in two places at once: a message with a support code on the computer screen, and a short error code on the printer's LCD. Depending on the error, the Alarm lamp lights up, or the ON and Alarm lamps flash alternately, and the error code appears on the LCD one character at a time. In Canon's error table for both series, the LCD code E03 corresponds to support code 1300, and the cause listed is "Paper is jammed."

Support code 1300 is the specific jam where paper is stuck in the paper output slot or in the rear tray, the two places you can see from outside the printer. Canon's paper-jam list separates this case from paper jammed inside the printer, which has its own procedure. So E03 is a paper-path problem you can usually reach yourself, and the manual expects you to clear it, reload paper and press the Black or Color button so printing resumes.

Most frequent causes

  • A sheet is stuck in the paper output slot.
  • A sheet is stuck in the rear tray.
  • The jammed sheet tore and part of it is still inside the printer.
  • The paper is not suitable for the printer or was not loaded correctly.
  • A5 paper curled and jammed as it left the printer while printing photos or graphics.

Quick fix: try this first

  1. Look for the sheet at the paper output slot and at the rear tray.
  2. Hold it with both hands and pull it out slowly from whichever side is easier, so it does not tear.
  3. Reload paper and press the printer's Black or Color button to resume printing.

Step-by-step solution

0 / 7 done

Tick each step as you go. Your progress is kept while you work.

Before you start

  • Note the support code on the computer screen. For E03 it should be 1300; if it is a different number, follow that code instead.
  • If the printer is in the middle of a job and you need to turn it off, press Stop first.
  • Keep the printer level on its surface while you work on the jam.

What not to do

  • ×Do not pull the paper out forcibly or with one hand; tearing it leaves pieces inside the printer.
  • ×Do not tilt the printer when you move it. Canon warns that ink may leak out.
  • ×Do not turn the printer off during a print job without pressing Stop first.
  • ×Avoid A5 paper for documents with photos or graphics; Canon notes it may curl and jam as it leaves the printer.

When to stop & call support

Stop and contact your nearest Canon service center to request a repair if the measures above do not clear E03, for example if the paper will not come out without force or torn pieces cannot be removed with Canon's inside-printer procedure. If the printer has to be transported for repair, keep it level so ink does not leak and follow the "Repairing Your Printer" instructions in the online manual.

If the error comes back

If E03 comes back after you clear it, check the paper first. Canon's note for support code 1300 is to use suitable paper and load it correctly, and to avoid A5 for documents with photos or graphics because it may curl and jam on the way out. If E03 keeps returning with suitable paper loaded correctly, Canon's next step is a repair request at a Canon service center.

Related parts & consumables

Rear trayOne of the two places where support code 1300 reports the jam; paper can be pulled out from here
Paper output slotThe other place covered by support code 1300; pull the sheet out slowly from here if that side is easier

Questions about Canon E03

What does error E03 mean on a Canon printer?

On Canon G2010 and G3010 series printers, E03 means paper is jammed. Canon's error table pairs it with support code 1300: paper is stuck in the paper output slot or in the rear tray.

How do I fix Canon G2010 error E03?

Find the sheet at the paper output slot or the rear tray, hold it with both hands and pull it out slowly from whichever side is easier. Reload paper and press the Black or Color button to resume, then reprint any page that did not print properly.

Is Canon G3010 error E03 the same as on the G2010?

Yes. The online manuals for both series list E03 with support code 1300 and the cause "Paper is jammed."

What is Canon support code 1300?

Support code 1300 means paper is jammed in the paper output slot or in the rear tray. On printers with an LCD error display, such as the G2010 and G3010 series, it appears as E03.

What should I do if the jammed paper will not come out?

Do not pull it forcibly. Canon's manual says to turn the printer back on; the paper may be ejected automatically. If the paper tears and you cannot reach the rest, follow Canon's "Paper Is Jammed inside Printer" procedure for your model.

Why does my Canon printer say paper jam but I can't see any paper?

Canon's paper-jam list treats paper you can see at the paper output slot or the rear tray (support code 1300) separately from paper you cannot see, which has its own "Paper Is Jammed inside Printer" procedure. If nothing is visible, follow that procedure in your model's online manual. If the error still does not clear, contact a Canon service center.

Do I have to print the document again after clearing E03?

Reprint the page that was printing if it did not come out properly. If you turned the printer off to clear the jam, the print data sent to the printer was erased, so send the whole job again.

PrinterErrors editorial team

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