Attention required Epson

Epson Error E-01

What the code means · Diagnosis at a glance

E-01 is the code Epson shows on the LCD screen when a printer error has occurred. Epson's ET-2800 and ET-2803 support FAQ gives three actions in order: turn the product off and back on, check for a paper jam if the error continues, and contact Epson for support if there is no paper jam. The M2110 Series User's Guide adds where to look: open the scanner unit, remove any paper or protective material inside the printer, then turn the power off and on again. The checks are safe to do yourself. If E-01 survives them, the next step is Epson support.

Jump to the fix ↓ Epson: What does the message on my product's LCD screen mean? (ET-2800) ↗
Safe to tryTurning the printer off and back on is the first step Epson lists for E-01 and is safe to try.
Disconnect power firstTurn the printer off before you reach inside to remove paper or protective material.
May need a technicianIf E-01 continues and there is no paper jam, Epson's FAQ says to contact Epson for support.
Model-specificThe Epson documents cited here cover the ET-2800, ET-2803 and M2110 Series. On another model, check the error code table in its User's Guide.

Affected brands & models

Epson EcoTank ET-2800Epson EcoTank ET-2803Epson M2110 SeriesOther Epson models with an LCD screen: confirm in your model's User's Guide

Diagnosis at a glance

Likely causes ranked, with severity and the recommended action.

A printer error that clears after a restart Quick fix Likelihood: Rule out firstAction: Turn the printer off and back on
Paper jammed inside the printer Attention Likelihood: Check nextAction: Open the scanner unit and remove the paper
Protective material left inside the printer Attention Likelihood: Check nextAction: Open the scanner unit and remove the material
The error continues with no jam or material inside Service Likelihood: If the checks failAction: Contact Epson for support

What the code means

Epson printers with an LCD screen show a short code when there is an error or information that needs your attention. E-01 is listed in Epson's code tables as 'A printer error has occurred'. It sits in the same table as E-02 (a scanner error) and E-11 (an ink pad that needs replacing).

Epson does not attach one single cause to E-01. Its instructions are a sequence of checks: restart the printer, then look for a paper jam or for protective material inside the printer, then contact Epson support if the error is still there. The ET-2800 and ET-2803 FAQ and the M2110 Series User's Guide describe the code the same way, with the M2110 guide adding that you open the scanner unit to look inside.

Most frequent causes

  • A printer error that can clear after turning the printer off and on, which is the first action in both Epson documents.
  • Paper jammed inside the printer. Epson's FAQ says to check for a paper jam if the error continues after a restart.
  • Protective material left inside the printer. The M2110 Series guide says to remove any paper or protective material.
  • A fault that needs Epson support, when the error continues and there is no paper jam.

Quick fix: try this first

  1. Turn the printer off and back on.
  2. Open the scanner unit and remove any jammed paper or protective material inside the printer.
  3. If E-01 is still shown and there is no jam, contact Epson support.

Step-by-step solution

0 / 5 done

Tick each step as you go. Your progress is kept while you work.

Before you start

  • Wake the screen if it is dark by pressing any button on the control panel, so you can read the full code.
  • Note your exact printer model. You will need it for the User's Guide and for Epson support.
  • Make room around the printer so you can open the scanner unit fully.

What not to do

  • ×Do not pull hard on stuck paper or force parts inside the printer. If it will not come free, contact Epson support.
  • ×Do not reach inside the printer while it is switched on.
  • ×Do not mix up E-01 with E-11. E-11 is an ink pad that needs replacing, and Epson says ink pads are not user-replaceable parts.

When to stop & call support

Stop and contact Epson support if E-01 is still on the screen after you have turned the printer off and on and found no jammed paper or protective material inside. Also stop if paper is stuck and does not come out with a gentle pull: do not force it.

If the error comes back

If E-01 comes back after a restart, Epson's FAQ says to check for a paper jam next. If there is no jam and the code keeps returning, the FAQ says to contact Epson for support.

Related parts & consumables

Scanner unitOpened to reach inside the printer and remove paper or protective material (M2110 Series guide)

Questions about Epson E-01

How do I fix Epson error E-01?

Turn the printer off and back on. If the error continues, open the scanner unit and remove any jammed paper or protective material inside the printer, then turn it off and on again. If E-01 is still there and there is no paper jam, contact Epson support.

What does error E-01 mean on an Epson printer?

Epson's code tables describe E-01 as 'A printer error has occurred'. It is a general printer error, and Epson's instructions are a series of checks: restart, look for a paper jam or protective material, then contact Epson.

Is Epson E-01 a paper jam?

Not always. Epson uses a separate code, W-01, for a paper jam. For E-01, a jam is one of the things Epson tells you to check if the error continues after a restart.

What is the difference between Epson error E-01, E-02 and E-11?

E-01 is a printer error and E-02 is a scanner error; for both, Epson's first step is to turn the product off and on. E-11 means an ink pad needs to be replaced. Epson says to contact it for E-11, because ink pads are not user-replaceable parts, although non-printing features such as scanning are still available.

Does the E-01 fix apply to the Epson L5290, M2140 or M2170?

The Epson documents used for this page cover the ET-2800, ET-2803 and M2110 Series, and they describe E-01 the same way. For an L5290, M2140, M2170 or any other model, check the error code table in that model's User's Guide before you act.

When should I contact Epson about E-01?

When the error is still shown after turning the printer off and on and you have found no paper jam. That is the point where Epson's FAQ says to contact Epson for support.

PrinterErrors editorial team

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Related error codes

E-11 Ink pad needs to be replaced 0xEA Carriage jam 0x9A Carriage fault
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